StratDo® Level I – Frontline Decision Leadership Course


  •  July 30, 2024 - August 1, 2024
     9:00 am - 4:00 pm

StratDo® Level I - Frontline Decision Leadership Course

StratDo®  Level I – Foundational Decision Leaders Course

Empower Your Frontline Team with Foundational Decision-Making Skills

Introducing the StratDo® Level I –  Foundational Decision Leadership Course, specifically designed for frontline employees directly engaging with customers and driving daily operations. This course equips these essential team members with the strategic decision-making tools they need to excel and lead within their roles.

Course Overview:

Frontline employees play a pivotal role in any organisation’s success, often serving as customers’ first point of contact and a critical link in operational effectiveness. The StratDo® Level I – Decision Leadership Foundational Decision Leadership Course provides these key team members with a comprehensive understanding of decision-making, leadership, and execution. Through our proprietary StratDo® approach and tools, participants learn a streamlined and intuitive way to make decisions that enhance their capacity to handle daily challenges effectively.

What You Will Learn:

  • Fundamentals of Strategic Decision-Making: Understand the essential dynamics of making informed decisions that align with organizational goals.
  • Advanced Decision-Making Tools: Master the use of StratDo® approach and tools to improve clarity, precision, and accountability in day-to-day operations.
  • Executing with Excellence: Learn how our DIRECT™ tool can help streamline communication, enhance accountability, and boost operational efficiency directly on the frontline.

Course Features:

  • Adaptable Learning Content: The course content is tailored to meet the challenges and responsibilities of frontline employees, enhancing their immediate applicability and effectiveness.
  • Interactive and Engaging: Participants will participate in experiential learning activities, dynamic discussions, and practical scenarios that make the theoretical aspects of decision-making tangible and actionable.
  • Expert Facilitation: Our facilitators bring a unique blend of expertise, including backgrounds in the military (especially Special Forces) and business. They provide deep insights into managing high-pressure situations and complex team dynamics.

Who Should Attend:

This foundational course is designed for frontline employees who handle operational tasks, resolve customer issues, and contribute to the organizational workflow. It is especially beneficial for:

  • Frontline staff across all sectors
  • Customer service representatives
  • Sales personnel
  • Operational staff in retail, hospitality, and other service industries

Outcome:

Participants will leave the StratDo Decision Leadership Foundational Course with a deep understanding of how they make decisions that enhance their performance and contribute to the organization’s overall success. Participants will be better equipped to handle their roles’ complexities, lead confidently, and positively impact their work environment.

Enrol in the StratDo Decision Leadership Foundational Course today and empower your frontline team to drive excellence every day.

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