Initiative Overview: Assessing Organisational Culture and Performance

A leading Pharmacy Chain recognised the need to align its organisational practices with its strategic objectives and desired culture. Despite having a clear mission and values, the leadership acknowledged the importance of a thorough and objective analysis to truly understand and assess the actual organisational culture and performance and how these aligned with the company’s values. This initiative was crucial for sustaining a competitive edge and boosting employee engagement and satisfaction.

Rekon Group’s Strategic Intervention

The Pharmacy Chain engaged Rekon Group to conduct the Performance and Culture survey to achieve this in-depth understanding. This comprehensive tool, crafted by executives and organisational psychologists, was designed to provide a holistic evaluation of the organisation’s strengths and weaknesses, assess the effectiveness of its strategic and operational models, uncover the true embodiment of its values and purpose, and identify critical areas for enhancing performance and culture.

Survey Implementation and Insights

The Rekon Group Performance and Culture survey offered the Pharmacy Chain intuitive, actionable insights, enabling the organisation to pinpoint strengths and areas needing improvement. The process involved:

• Comprehensive Organisational Evaluation: Analysing various facets of the organisation to understand the existing culture and performance levels.
• Strategic and Operational Assessment: Evaluating the effectiveness of current strategies and operational practices in supporting the organisation’s objectives.
• Values and Purpose Clarification: Distinguishing the actual values and purpose practised within the organisation from those merely declared or perceived.

Outcomes and Impact

The Performance and Culture survey outcomes were multifaceted, giving the Pharmacy Chain a clear snapshot of its organisational health. Key findings included:

• Performance Diagnostics: Identification of high and low-performing areas within the organisation, including detailed reasons for these performance levels.
• Strengths and Areas for Improvement: A diagnostic report outlining organisational strengths and pinpointing areas requiring enhancement.
• Employee Engagement: The survey facilitated a platform for staff to voice their opinions, fostering a culture of openness and active engagement.
• Strategic Roadmap Development: Crafting a strategic plan to leverage strengths and address areas of improvement, aiming to unlock the organisation’s full potential.

Sustained Commitment to Excellence

The collaboration between the Pharmacy Chain and Rekon Group through the Performance and Culture survey marked a significant step in the Pharmacy Chain’s journey toward organisational excellence. The insights garnered from this comprehensive assessment laid a solid foundation for targeted interventions to boost performance and culture. By adopting a structured, evidence-based approach to understanding and improving its operational and cultural dynamics, the Pharmacy Chain can achieve its strategic goals and foster a vibrant, high-performing workplace. Moving forward, the organisational performance and culture survey has become an annual activity, continually driving high performance at the Pharmacy Chain and ensuring that the organisation remains adaptive and responsive to both internal and external changes.